Job ID:41868
Location:Birmingham : 1 Trinity Park : Bi
Position Category:Administration/Business Support
Position Type:Employee Regular

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

What do we do?

We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. We serve a wide variety of industries, from food, beverage and hospitality to automotive, aerospace and transportation.

From independent third-party auditing, certification and training; to consultancy services; to real- time assurance technology; to data-driven supply chain transformation, our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them.

LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

The next chapter for LRQA

The future of business assurance is exciting and rapidly changing. New challenges and opportunities are arising all the time. We’re adapting to these challenges by expanding our portfolio of services and aiming to become the leading digitally enabled assurance provider.

In November 2021, Goldman Sachs Asset Management acquired the LRQA business from Lloyd’s Register Group, of which it had previously been a part. Becoming an independent business accelerates our ambition to realise this vision. We will now be able to:

Invest in customer excellence.

Build on strong foundations to lead the digital transformation of assurance.

Invest to enhance our products and services.

Accelerate the growth of the business and deliver on our sustainability strategy.

With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership team that is fully committed to delivering our vision, LRQA’s next chapter is set to be an exciting, transformational period of growth. We’re well placed to build on everything we’ve done and further our ambitions for the future. At such an exciting time key talent is critical, and this role is a great opportunity to be part of our next chapter.

Role purpose

To provide complex specialist administrative support to assist with the management, maintenance and continuous improvement of management systems and technical resource information

Key Responsibilities:

Manage document control system, escalating issues to appropriate manager promptly

Assist in logging, maintenance and periodic analysis of customer complaints and internal complaints data, including maintenance of local registers and feedback handling system.

Assist in management of new product development and new product introduction.

Collate, analyse and submit accurate management information for corporate and/or other reports within deadlines. Recommend and follow up improvement actions.

Organise meetings, disseminating documentation as appropriate in advance.

Provide technical interpretation for routine internal and external queries, recognising when to escalating complex or non-routine queries to the appropriate manager

Undertake system audits as required.

Provide additional administrative support as required.

Technical /Professional Qualifications/ Requirements:

Substantial experience in administrative role.

Experience in dealing with complex technical information.

Competent in Microsoft Office suite (Word, Excel, PowerPoint, Teams).

Understanding and experience of management systems and their practical application to businesses

Knowledge of LR products and processes and procedures would be an advantage.

Relevant data analysis qualification is desirable.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

LRQA group

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